They’ve created iPhone apps.
These long-standing brands have plunged down the rabbit hole and into a wonderland where they have found a newer, cheaper, smarter way to connect and serve a generation of King and Queen consumers – your consumers – while you are not.
Feed your head
Last week at Real Trends’ Gathering of Eagles in Dallas, a prominent association executive attempted to show me his organization’s new app for the Blackberry.
His presentation began with the statement, I know it would look and work so much better on an iPhone but… and concluded with an apology regarding its clunky, unattractive and rudimentary interface. “We had to make this for the Blackberry” he said, “our industry has yet to adapt to the iPhone.”
â€¢ The app had 150K downloads after only 8 days â€¢ It now ranks as the #14 free app in the iTunes App Store â€¢ 25% of all searches last week on Zillow came from the app
If real estate hasn’t adopted the iPhone then where did all this hoopla come from?
It must be consumers. Your consumers. Doing exactly what they did three years ago when Zillow offered them a view through real estate’s CMA looking glass. So unless I am smoking caterpillar, how many times is history going repeat itself before real estate decides to head down the rabbit hole and get with the program?
Need some incentive? Check out this 35-page study of iPhone users conducted by Rubicon Consulting.
â€¢ Half are under 30 â€¢ Half consider themselves very technology savvy â€¢ 13% of them traded in their Blackberry’s for iPhones
These people are not just consumers. They are real estate’s future cash cow. So what is your game plan for connecting with them?
A blog? Better think again. That’s very 2007.
Go ask Alice
If you ever wondered how others outside this space so easily wedged themselves between traditional real estate companies and their customers the answer is obvious. Traditional real estate is always a day late on understanding its customer and a dollar short on shifting quickly to meet their needs.
As long as MLSs, associations, brokers and vendors continue to cater to the stagnant inclinations of their constituents – agents – rather than pushing them forward into new mediums others outside the industry will.
Davison Twitter: 1000wattmarc